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DEVELOPING AND GROWING NEW SERVICE MODELS

Sharing experiences and ideas for new insights.

STARTING POINT

The transfer of Public Health departments from the NHS into Local Authorities created new pressures on resources and budgets, and new opportunities to re-think how services were designed, commissioned and delivered to improve outcomes, and address health inequalities.

THE CHALLENGES

Public sector procurements sought innovation and integration, but service delivery models were constrained by old ways of working, resistance to change, and a lack of investment in new technology.

TAKING ACTION

Working in collaboration with academics, clinicians, public health experts, and informed by international best practice, we designed a new conceptual model for integrated lifestyle behaviour change services.


We recruited a business development team to engage directly with commissioners, to showcase the model, and test appetite for a new provider in the marketplace.

IMPACT

Over the course of twelve months we influenced the thinking of commissioners towards new models, and built a pipeline of qualified opportunities. We secured multi-million pound contracts, implemented the new delivery approach, which transforming the experience for staff and service users, and delivered high-quality, impactful change in partnership with NHS, voluntary sector and local communities.

Starting with a clear vision is important, and drawing on international experience, expert input and data helps in developing a new value proposition.

Most of all, understanding context and pressures from the customer’s perspective is essential when entering new markets.